How Artificial Intelligence is Changing Shipping and Logistic Business

Santosh Pawar
5 min readDec 26, 2020
AI and Logistics

How AI can solve logistics problems and generate value

Artificial intelligence has started to impact the logistics industry, along with the supply chain

How artificial intelligence is changing the way we look at shipping and logistic? Can we use it to create new business models and optimize logistics? Is this technology enough to transform shipping and logistic operations? Many questions like these are being asked by companies that have not even started using artificial intelligent delivery software to automate their businesses. In this article we will be exploring some of the main features and benefits of using such a system, to help the industry continue as a viable player in logistics and shipping.

Artificial intelligence is the science of creating delivery management software that can execute certain tasks without human involvement. Such systems have already been deployed in a wide variety of domains, including applications and games. One of the first uses of artificial intelligence was to program computer systems to carry out specific tasks, unique features and functionalities such as smart route last mile optimization, streamlining of tasks, extensive dashboard features, real-time updates, push notifications, interactive analytics, and easy integration.

Nowadays, artificially intelligent tracking software can carry out a range of activities, from analytical tasks to completing a mission. If you are involved in the logistics or shipping industry, you can take advantage of advanced technologies and software systems that are now available.

One of the primary uses for such a system is in improving the last mile delivery efficiency with which physical logistic processes happen. For example, if you use a bar code system to identify your goods before you transport them, you save time, money and energy. By enabling last mile software to make decisions based on statistical data, you are able to make better use of your assets, streamline procedures and increase company profitability.

Barcodes and RFID tags can also help reduce loss and fraud. A physical system that identifies goods before they enter the customer or vice versa, helps to reduce loss due to miscommunication, transport error and spoilage.

Today’s best logistics software has further applications in the areas of supply chain management and inventory control. These systems enable companies to monitor their entire supply chain, from raw materials to finished products, more efficiently than ever before. This also reduces the amount of time spent monitoring the process, which can, in some instances, lead to errors in the delivery of goods.

The ability to capture and track customer information, as well as data on existing and potential partners, allows businesses to better manage their relationships with suppliers.

Another aspect of logistic and shipping companies is the implementation of e-commerce solutions. Many logistic and freight forwarding companies now offer complete online platforms to their customers, allowing them to accept orders from anywhere around the world and to respond to every order with lightning speed.

Customers no longer need to have a shipping address or any other identifiable information to place an order online; the company merely needs to have access to the internet and a web browser. Once this is done, it can process the order in real time, providing a hassle-free and convenient route for the customer.

Artificial Intelligence and the Future of On-Demand Delivery

Artificial intelligence is quickly changing the way we do business, just like the computer and robotic technologies that permeate our everyday lives. One day soon artificially intelligent vehicles will be on the roads and will do the work that people used to do in the brick and mortar retail shops. They will be able to order off an inventory and have it delivered to them just as if they were ordering off a shelf in the back office. What does this mean for the consumer? It means that you will be able to get products that are faster, better, and cheaper. It also means that you will not have to go to the store to pick one up or to wait in line forever for your favorite items to be available for pickup.

Many companies are already using these systems and they are proving to be very cost efficient. We are already hearing about companies using RFID tags to track and monitor inventory. This means that you could soon be tracking your orders from the store and know when the items came in or when they were ordered. All of this is still very much a human being interaction but it is now done electronically and in a completely new way.

Another exciting area of research into artificial intelligence is in the area of self-storage. If you need a temporary storage unit but don’t want to have to deal with the hassles of storing a unit or keeping an eye on it during its life cycle, then you can rent it out on an as needed basis. The future may hold even greater changes than we can see right now. Only the future can tell. What we do know is that the future looks as bright as the artificial intelligent computers we use today.

Software developers have also begun to implement artificial intelligence into trucking software to help the companies to improve fleet management. Trucking software will be able to monitor the health of drivers, as well as the vehicles they are driving. If the software can determine that a driver is sick, it may automatically adjust the truck driver’s workload to limit the time that he is out of work. Such a system may eliminate the need for many drivers to be paid overtime to cover for the time they are absent.

Artificial intelligence is also changing the way companies interact with their customers. A recent study by the Boston Consulting Group revealed that only thirty percent of companies can adequately answer questions about inventory, location, and trends. By using data from customer interactions and from the activities of their customers, software developers are able to provide an accurate analysis of how customers are using the company’s resources. For example, if a software program identifies that a customer is purchasing fewer items than usual at a particular department store, it can suggest that the employee try a competitor’s store that might offer a better deal.

The need for efficient systems is crucial in this day and age. Companies that do not use such systems run the risk of losing potential business. As companies become more knowledgeable about artificial intelligence, they are also creating more sophisticated methods for using artificial intelligence. They are applying it to decision making, sales, customer service, and manufacturing. The possibilities are virtually endless.

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Santosh Pawar

I’m an Internet and Digital Marketing Consultant in Bangalore working in a Social and Digital Marketing company at Nextbrain, Take care of SEO, PPC & SMM.